Frequently Asked Questions
Everything you need to know about your favorite phone accessories.
Are Velvet Caviar cases protective?
Yes, our cases are engineered for both style and protection. Most of our cases feature a FirmFlex technology that provides 360-degree protection and a raised lip to safeguard your screen and camera from drops.
How long does shipping take?
Standard shipping within the United States typically takes 3-5 business days. International shipping times vary by location but generally range from 7-15 business days.
What is your return policy?
We offer a 14-day return policy for all unused items in their original packaging. Please note that shipping fees are non-refundable and customers are responsible for return shipping costs.
Do you offer a warranty on your products?
Absolutely! We provide a 1-year limited warranty on all phone cases and electronic accessories covering any manufacturing defects or quality issues.
Will your cases work with wireless charging?
Most of our cases are compatible with standard wireless chargers. For MagSafe-specific functionality, please look for the 'MagSafe Compatible' badge on the product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.